A good outsourced provider will ask the right questions to garner the information they need to provide effective HR that meets your needs. They will also be great sources of knowledge about how you can maximise HR to create innovation and change in your business. An experienced HR partner understands that relationships are critical. Becoming a trusted advisor to business leaders, managers and frontline employees requires quality interactions, consistency in delivery and experience in building trust.
It is your HR partner’s responsibility to guide you and find out the information they need to know. To ensure they are successful in this, business leaders need to be forthcoming and open with information about the business. A true partnership is needed to ensure an effective HR strategy.
Some key questions they may ask include:
- How is HR going to support your organisational strategy?
- What are your people priorities that will see some tangible wins for your team?
- What are some people challenges you have faced in the past?
- What are you doing to be better, bolder and braver in your people practices?
- What has worked for you in the past?
- Where would you like to see growth and change happen?
Every HR partner is different and, often, the level of service you receive will greatly depend on your budget. If you choose a low-cost option, you can expect a more one-size-fits-all approach and less communication. A higher budget will ensure a tailored approach from HR professionals dedicated to delivering HR that meets your specific needs.
Outsourcing is a great option when partners are clear on accountability. In the case of HR, business leaders or managers should ensure the internal team is aware of who is responsible for setting and meeting HR goals and what a HR partner can provide.
Communication is key when outsourcing HR. Your HR partner should be involved in or aware of your people strategy, so they are able to effectively support your business strategy. And if a people strategy doesn’t exist, a HR partner can make this happen!
Outsourcing to an experienced HR partner allows business leaders to focus on core business operations, while being confident that their HR needs are effectively met. A professional, experienced HR partner will ensure day-to-day operations are well managed, while maintaining focus on the future direction of the HR function.